FAQ’s

How do I enquire about a bespoke piece of art?

If you are interested in discussing a bespoke piece of art then please email rachaelfarrarartist@gmail.com. I’m always excited to discuss bespoke pieces of art. It’s a completely involved process to ensure the piece fits exactly what you are envisaging.

Do you ship internationally?

Yes, I ship worldwide! All international orders are sent tracked and signed within 5-7 working days.

Who will my order be shipped with?

All orders are sent with Royal Mail. Dependant on what you pick at the checkout, it will either be sent by UK First Class or 48 Tracked.

How are shipping prices calculated?

We offer a flat rate of shipping for both UK and international delivery. You will have a small extra fee added per item to help us cover costs.

How long does shipping take?

We aim to ship all orders within 2 working days, but please note when we are in busier periods it may take slightly longer. During the checkout there is the option to select express shipping if you need your order sooner.

What do I do if my order hasn’t arrived?

If you’re in the UK and haven’t received your order within a week please contact us on rachaelfarrarartist@gmail.com We send most of our orders tracked, and will try to solve the issue as quickly as possible. All international orders will take longer to arrive, please allow up to three weeks before contacting about your order.

If we discover Royal Mail has attempted to deliver the parcel and couldn’t, then it will be held at your local sorting office. At this stage it is out of our hands, and you will need to rearrange delivery with Royal Mail.

I haven’t received my order confirmation?

If you haven’t received an order confirmation, please email us and we will look into this. When placing your order please ensure your email and address are entered correctly, as we cannot take responsibility if this information is wrong.