Frequently Asked Questions

Do you ship internationally?

Yes of course! Once you go through the checkout your delivery costs will be calculated based on where you live. Postage is a flat rate of £5 if you are based in the UK, or £10 if you are based overseas. This is the same whether you order a sticker or an original piece of artwork.

What is the difference between a commission, original or print?

All of my paintings are original pieces of artwork created by myself in my Cornish studio. An original painting is one created in one of my art series and will be made clear that it’s an original and when it was created. Prints are high quality reproductions of original artwork, these are high resolution prints that are recreated to look and feel like an original.

Commissions are requests for a specific piece of artwork that you would like! This can be anything you like, it’s an original piece of art and is essentially one of a kind created just for you!

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for any delays due to customs.

Returns & Exchanges

If a purchase arrives and it isn’t what you wanted or you would like to exchange for something else you can do this within 14 days of the purchase date.

The product needs to be returned in re-sellable condition.

Return postage is the customers responsibility unless agreed upon prior.

If any of your queries are not answered here, please do not hesitate to contact me at lowennadesign@gmail.com